This practice is rated as Good overall. (Previous inspection November 2014 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced inspection at Liverpool House Surgery on 6 April 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. They ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out a comprehensive inspection of Liverpool House Surgery on 5 November 2014.

This was the second inspection of the practice. We inspected in May 2014 and identified areas for improvement. During our inspection on 5 November we found action had been taken to address these concerns.

Overall we have rated the practice overall as good. Specifically, we found the practice to be good for providing well-led, effective, caring and responsive services.

Our key findings were as follows:

• The practice covered a large geographical and rural area, services had been designed to meet the needs of the local population

• Patients’ needs were assessed and care was planned and delivered following best practice guidance.

• Feedback from patients was overwhelmingly positive, they told us staff treated them with respect and kindness.

• Staff reported feeling supported and able to voice any concerns or make suggestions for improvement

• The practice was clean and hygienic, and good infection control arrangements were in place.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

Liverpool House Surgery is situated in Barrow-in-Furness and provides medical care to people in the town and surrounding villages. We carried out an announced inspection of Liverpool House Surgery on May 16, 2014. During the visit we spoke with patients and staff and looked at policies, procedures and other paper work. Care and support was given to patients by a caring team of staff who were responsive to patient’s needs. We identified concerns regarding the storage of some medicines and safe control of prescription pads used by doctors to prescribe medication. We also found areas of concern relating to infection control monitoring.

Feedback from patients during the inspection and from people who had completed the CQC comment cards prior to the inspection, without exception expressed a good level of satisfaction with the service they had received. The patients felt that overall care and treatment was very good, that staff were caring and they treated people in a sensitive and dignified manner.

We have issued the practice with a compliance action for medicines management, and infection control and requirements relating to workers.