This inspection took place on 27 October 2017 and was unannounced.

The service is registered to provide residential care for up to five people with learning disability or mental health conditions. At the time of our inspection five people were using the service.

There was a registered manager in post, however they were on holiday at the time of our inspection . A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe at the service. People were protected from abuse and avoidable harm because staff had received training and had the knowledge and skills they required to do their job effectively. Risk assessments and care plans promoted people’s safety while they were out in the community and within the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s medicines were managed safely within the service and where people wanted to they were supported to be responsible for their own medicines.

People's health and well-being was monitored by staff and they were supported to access health professionals in a timely manner when they needed to. People were supported to have sufficient amounts to eat and drink to maintain a balanced diet.

Staff members respected people’s privacy and dignity. Staff encouraged people to maintain their independence.

People were cared for by a consistent staff team that knew and understood their needs. People felt able to talk with staff members and raise any concerns or issues with them.

Staff supported people in line with their preferences. People contributed to an assessment of their needs and these were regularly reviewed. People’s likes and dislikes were included in their care records and staff members were all familiar with these.

Quality monitoring and assurance systems were in place to help drive improvements and ensure sustainability. People, their relatives and professional’s involved in people’s care all provided positive feedback about the service.