This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Lionwood Medical Practice on 31 May 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes. We saw evidence that learning points were discussed in management meetings and staff we spoke to were aware of these.
• The practice ensured that care and treatment was delivered according to evidence based guidelines.
• The practice had a programme of quality improvement activity planned and we saw evidence of a two-cycle audit completed which positively impacted on the quality of patient care.
• The practice had recently recruited a pharmacist to work at the practice who at the time of the inspection was in the process of completing a series of reviews and audits. The pharmacist offered appointments at the practice and completed home visits for patients unable to easily access the practice.
• The practice offered a wellbeing service at the practice. A wellbeing advisor was based at the practice on average between three or four days per week and patients were able to self-refer or be referred by their clinician.
• The practice’s performance in relation to the Quality Outcome Framework (QOF) results was above the Clinical Commissioning Group (CCG) and national averages.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Staff told us that they were happy to work at the practice and felt supported by the management team. Staff told us they were encouraged to raise concerns and share their views.
• There was not an active patient participation group (PPG) list. The practice was aware of this and had plans in place to commence a PPG in the future.
• Results from the July 2017 national GP patient survey were in line with and above local and national averages. Feedback from patients we spoke with and received comments from supported these findings.
• We saw evidence that complaints were handled effectively, trends were analysed and lessons learned and distributed amongst relevant staff.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice