Linden Lodge Dental Care Limited, Clevedon.Linden Lodge Dental Care Limited in Clevedon is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 26th September 2019 Contact Details:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
12th February 2019 - During a routine inspection
![]() We carried out this announced inspection on 12 February 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found this practice was not providing well-led care in accordance with the relevant regulations.
Background
Linden Lodge Dental Care is in Clevedon and provides NHS and private treatment to adults and children.
There are steps into the practice with hand rails available for assistance. For people who use wheelchairs, and those with pushchairs, level access is provided by a portable ramp which can be erected for this purpose. Car parking spaces are available in the road near the practice.
The dental team includes three dentists and a visiting dentist with special interest in orthodontics, four dental nurses and one trainee dental nurse, one dental hygienist, a practice manager and one receptionist. The practice has four treatment rooms.
The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.
At the time of inspection there was no registered manager in post as required as a condition of registration. A registered manager is legally responsible for the delivery of services for which the practice is registered.
On the day of inspection, we collected 41 CQC comment cards filled in by patients and spoke with three other patients.
During the inspection we spoke with three dentists, three dental nurses and the trainee dental nurse, one dental hygienist, one receptionist, the practice manager and the provider. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Our key findings were:
We identified regulations the provider was not complying with. They must:
Full details of the regulation/s the provider was/is not meeting are at the end of this report.
There were areas where the provider could make improvements. They should:
29th September 2015 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 29 September 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
Background
Linden Lodge Dental Practice is a medium sized practice located in the centre of Clevedon. It provides NHS and private general and cosmetic dentistry to people living or working in the area. The practice has four general dentists and one dental hygienist. There are payment systems available, such as Denplan, for private patients to pay for treatments. The dental centre is open from Monday to Friday from 9am to 5pm but routinely closes for lunch between 1pm to2pm daily unless there are any patients requiring emergency treatment.
There is a registered manager in place, a registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
We reviewed 57 comment cards that had been completed by patients. The comments made praised the treatment provided and the staff team. Patients said they received professional, caring and compassionate care in a very friendly and clean environment. They used comments such as ‘first class service’ and ‘excellent’ to describe their experience of the practice.
Our key findings were:
In addition there were two areas the provider could make improvements and should:
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