Letter from the Chief Inspector of General Practice

We inspected Lime Grove Medical Centre on 23 October 2014. We inspected this service as part of our new comprehensive inspection programme.

Overall, we rated the practice as good, although there was one area where the practice should make improvements. Our key findings were as follows:

• Patients reported good access to the practice and continuity of care, with urgent appointments available the same day.

• Patients said, and our observations confirmed, they were treated with kindness and respect.

• Patient outcomes were at or above average for the locality and good practice guidance was referenced and used routinely.

• The practice was visibly clean and tidy.

• The practice learned from incidents and took action to prevent a recurrence.

We saw an area of outstanding practice including:

The practice had developed a tool for care coordination and case management called HAVOC (Hospital admissions, A&E attendances, Visits, Out of Hours for Case management).

However, there were areas of practice where the provider needs to make improvements.

The provider should :

Check emergency medicines and have systems in place to ensure all medicines within the practice are in date.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice