At our previous inspection on 15 March 2013 we found that the provider was unable to demonstrate that people using the service were able to express their views or were involved in making decisions about their care and treatment. We also found that the provider did not have complete records relevant to the management of the service and the staff records were not maintained and accurate.

At our follow up visit on the 26 September 2013 we spoke with the registered manager and to two people who used the service.

We found the provider had put in place arrangements for people to express their experiences of using the service. The people we spoke with told us they were involved in their dental care planning and had been provided with clear information regarding their options for treatment.

Records relating to staff and management of the service were up to date, accurate and kept securely.

We saw that the practice had only fairly recently opened and could only provide limited evidence for some of the areas that we reviewed. We saw that the premises had been refurbished to a good standard in limited space and that the environment appeared to be clean. The provider had effective systems in to manage the risks and spread of infection.

We were unable to speak to any people who had used the service during the inspection as no appointments had been booked. We were unable to see any feedback received from people who had used the service as there were no completed patient satisfaction questionnaires.

People’s medical records were accurate and readily available however records to support the management of the service were not.