About the service:

Libertatem Healthcare Group Ltd provides personal care and support to people living in their own homes, who have experienced a personal injury, for example traumatic, acquired brain and spinal cord injuries. People's care was commissioned by legally appointed case managers. At the time of the inspection there were 32 people receiving personal care from 85 staff.

For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk.

People’s experience of using this service:

• People received high quality care that was safe, effective, caring, responsive and well led.

• People and their relatives consistently provided positive feedback about all aspects of the care they received.

• One person told their progress in relation to a traumatic, acquired brain injury was due to the unswerving support and encouragement of their dedicated care team. One person’s relative told us, “They [staff] have been absolutely marvellous and their care and support has helped [their loved one] come so far.”

• People were protected from discrimination, neglect, avoidable harm, and abuse by staff.

• Staff ensured the human rights of people who lacked a voice, were upheld and respected.

• Risks to people's safety had been identified and assessed. Staff followed people’s risk management plans to keep them safe.

• Staff felt valued and respected by the management team, and consistently demonstrated high levels of morale.

• Staff had developed and maintained the required skills to meet people’s needs effectively, which led to good outcomes for people’s care and support and promoted their quality of life.

• Where people experienced complex needs the provider arranged bespoke training tailored to the individual’s needs.

• We saw people were treated with kindness and compassion by staff who supported them to express their views and be actively involved in making decisions about their care.

• People’s care plans were comprehensive, providing staff with the required information about their needs and how to meet them.

• The provider had worked effectively with local organisations, health and social care professionals and multi-disciplinary teams to improve care practice and outcomes for people.

Rating at last inspection:

This was the first inspection of Libertatem Healthcare Group Ltd since they were first registered to provide personal care in March 2017.

Why we inspected:

This was a planned comprehensive inspection, in line with our inspection programme.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.