About the service: Libertas Gainsborough is a domiciliary care agency providing personal care to people living in their own homes. It provides a service to older people and those living with dementia, physical disability or a sensory impairment. Not everyone using Libertas Gainsborough receives a regulated activity; the Care Quality Commission (CQC) only inspects the service being received by people provided with ‘personal care’, help with tasks related to personal hygiene and eating and drinking. For these people we also take into account any wider social care provided. At the time of the inspection the service was not providing personal care to people with learning disabilities and or autism.

At the time of the inspection, they were providing a regulated activity of personal care to 218 people.

People’s experience of using this service: We received very positive views from people about the support provided to them. When talking about the service people told us, “They are all very good, we get on really well together.” Without exception people said they felt safe and staff were respectful.

People received their medicines safely and on time and their health was well managed. Staff had positive links with healthcare professionals which promoted people’s well-being.

People said they received care in a timely way from a regular team of care staff. They had good communication with the office and had been given information about which care staff would be supporting them.

The provider had systems in place to safeguard people from abuse. Staff could recognise and report any safeguarding concerns if they suspected abuse. Relevant risk assessments had been completed. Medicines were managed safely. Accidents and incidents were monitored to identify and address any patterns or trends to mitigate risks.

Staff had appropriate skills and knowledge to deliver care and support people in a person-centred way. Staff recruitment was safe and staff understood how to keep people safe.

People told us they were happy with the service they received and felt staff had a clear understanding of their needs and preferences. People were supported with good nutrition and could access appropriate healthcare services.

Care plans had been developed and were regularly reviewed. These contained relevant information about how to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; policies and systems supported this practice.

The registered manager and staff team worked together in a positive way to support people to remain as independent as possible and to be safe. Staff told us they were well supported by the registered manager and management team.

Checks of safety and quality were made to ensure people were protected. Work to continuously improve was noted and the registered manager was keen to make changes that would impact positively on people's lives.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.

Rating at the last inspection: This is the first inspection of the service since its registration in May 2018.

Why we inspected: This was a scheduled inspection based on the date of registration.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.