The two patients we spoke with told us they were very satisfied with the service they

received and felt fully involved in discussions about their treatment. They said that the staff were always polite, helpful and friendly. One patient said, "I feel they are keeping a close watch on my oral and dental health. They take particular trouble to maintain a good relationship with patients. I have no complaints at all."

Patients said that their treatment and charges were explained to them in a way they

understood. They felt able to ask questions about their treatment to ensure they knew what to expect. One patient told us," The staff are very patient and reassuring and their clear explanations ease any anxiety about the treatment."

The clinic was visibly clean and provided a hygienic environment to be treated in. One patient said, "I have no issues about cleanliness.” There were effective decontamination processes in place.

Staff were appropriately supported through thorough induction, training and professional development, in service training, supervision and appraisal.

There was an effective complaints process in place.