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Lewisham Medical Centre, London.

Lewisham Medical Centre in London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 3rd November 2017

Lewisham Medical Centre is managed by Dr Sarah Hawxwell and Mr Sunil Gupta who are also responsible for 3 other locations

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-11-03
    Last Published 2017-11-03

Local Authority:

    Lewisham

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

17th October 2017 - During an inspection to make sure that the improvements required had been made pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Lewisham Medical Centre on 7 December 2016. The overall rating for the practice was requires improvement. The full comprehensive report from the 7 December 2016 inspection can be found by selecting the ‘all reports’ link for Lewisham Medical Centre on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 17 October 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 7 December 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

At our previous inspection undertaken on 7 December 2016, we rated the practice as requires improvement for providing safe and responsive services as:

  • The systems to manage the security of NHS smart card and printer prescriptions were not effective.

  • The practice was not undertaking periodic checks of their defibrillator to confirm that this was working.

  • The practice was not dealing with complaints in line with recognised guidance and contractual obligations.

In addition as to the breaches of regulation identified we also recommended that the practice should make the following improvements:

• Ensure effective security and monitoring arrangements for prescription forms.

• Monitor and act on patient feedback on waiting times after appointment time.

• Identify clear actions in all meeting minutes, so that follow-up can be checked.

Overall the practice is now rated as good for providing services that are safe and responsive:

In respect of the breaches of regulation we found that:

  • Systems had been put in place to manage the security of NHS smart cards.

  • The practice had confirmed with the manufacturer the mechanisms for testing the working status of the practice’s defibrillator and had implemented monthly visual checks to confirm the working status.

  • The complaints reviewed indicated that complaints were dealt in line with recognised guidance and contractual obligations.

In addition the practice had:

  • Improved the arrangements to monitor and ensure the security of prescriptions.

  • Had taken action in an effort to improve patient feedback regarding waiting times which was reflected in improved national GP Patient Survey scores including improving systems to ensure that patients were notified when clinicians were running late.

  • Action points from practice meetings were clearly noted on both clinical and practice meeting minutes. Though discussion of follow up action was not documented in subsequent meeting minutes.

We identified too minor areas where the provider should make improvement:

  • Document discussion of action points in subsequent clinical and practice meetings

  • Include details of organisations that patients can contact if they are unsatisfied with the practice’s complaint response.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice
7th December 2016 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Lewisham Medical Centre on 7 December 2016. The overall rating for the practice was requires improvement. The full comprehensive report from the 7 December 2016 inspection can be found by selecting the ‘all reports’ link for Lewisham Medical Centre on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 17 October 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 7 December 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

At our previous inspection undertaken on 7 December 2016, we rated the practice as requires improvement for providing safe and responsive services as:

  • The systems to manage the security of NHS smart card and printer prescriptions were not effective.

  • The practice was not undertaking periodic checks of their defibrillator to confirm that this was working.

  • The practice was not dealing with complaints in line with recognised guidance and contractual obligations.

In addition as to the breaches of regulation identified we also recommended that the practice should make the following improvements:

• Ensure effective security and monitoring arrangements for prescription forms.

• Monitor and act on patient feedback on waiting times after appointment time.

• Identify clear actions in all meeting minutes, so that follow-up can be checked.

Overall the practice is now rated as good for providing services that are safe and responsive:

In respect of the breaches of regulation we found that:

  • Systems had been put in place to manage the security of NHS smart cards.

  • The practice had confirmed with the manufacturer the mechanisms for testing the working status of the practice’s defibrillator and had implemented monthly visual checks to confirm the working status.

  • The complaints reviewed indicated that complaints were dealt in line with recognised guidance and contractual obligations.

In addition the practice had:

  • Improved the arrangements to monitor and ensure the security of prescriptions.

  • Had taken action in an effort to improve patient feedback regarding waiting times which was reflected in improved national GP Patient Survey scores including improving systems to ensure that patients were notified when clinicians were running late.

  • Action points from practice meetings were clearly noted on both clinical and practice meeting minutes. Though discussion of follow up action was not documented in subsequent meeting minutes.

We identified too minor areas where the provider should make improvement:

  • Document discussion of action points in subsequent clinical and practice meetings

  • Include details of organisations that patients can contact if they are unsatisfied with the practice’s complaint response.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

 

 

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