Lever Chambers 1 in , Ashburner Street,, Bolton is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 17th March 2017
Lever Chambers 1 is managed by Lever Chambers 1.
Contact Details:
Address:
Lever Chambers 1 Lever Chambers Centre for Health, Ashburner Street, Bolton BL1 1SQ United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Lever Chambers 1 on 18 January 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. However there was no annual review of all significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Most patients said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
We saw one area of outstanding practice:
One staff member had the role of patient liaison officer. They provided additional support to a range of patients. They attempted to contact all patients who had not attended a cancer screening appointment to offer advice and additional support if required. They also contact patients with a new cancer diagnosis and contacted patients on the palliative care register on a monthly basis to offer non-clinical support.
The areas where the provider should make improvements are:
The provider should carry out an annual review of significant events so trends can be identified and learning needs assessed.
The provider should consider the need for meetings involving the whole practice team.
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