This announced inspection took place on 16 and 30 August 2017. Leicester provides personal care to people who live in their own homes in the community. There was one person using the service at the time of this inspection.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The person felt safe being provided with support by staff. Staff were aware of their responsibility to keep the person safe. Risks were assessed and managed to protect the person from harm Safe recruitment practices were being followed.

Medicines were administered safely by staff who were appropriately trained and competent to do so.

Staff had received training and supervision to meet the needs of the person. Staff told us that they felt supported.

The person’s consent was sought before staff provided support to the person. The person was involved in reviewing their care and their opinions sought and respected.

The person’s health needs were met and when necessary, outside health professionals were contacted for support. The person was supported to have enough to eat and drink. They were actively involved in purchasing and preparing their meals.

Independence was promoted and the person was encouraged to make choices. Staff treated the person with kindness and compassion. Dignity and respect was promoted.

Support was centred on the person as an individual. The care needs of the person had been assessed. Staff had a clear understanding of their role and how to support the person who was supported by the service. They had contributed to the planning and reviewing of their care.

Staff felt supported and were involved in the development of the service.

Systems were in place to monitor the service and make improvements if required. The registered manager was aware of their responsibility to report events that occurred within the service to CQC and external agencies.