This inspection took place on 3 May 2018. The inspection was announced.

This was the first time Lee Gordon House had been inspected under its current registration. The home had previously been registered under a different provider.

Lee Gordon House is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The home provides accommodation with personal care for up to six people with a learning disability or autistic spectrum disorder. It does not provide nursing care. At the time of our visit five people lived at the home. Accommodation is provided in one single storey adapted building. The home is located in Coventry in the West Midlands.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

There was a registered manager at the home who had been in post for six years. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staffing within the home needed improvement. Staffing levels meant there were times when there was no staff presence in some areas of the home and staff were not always available to support people when they wanted to go out. Action was being taken to address this. Staff were recruited safely and received the guidance, support and training they needed to provide safe and effective care.

Relatives were confident their family members were safe at Lee Gordon House and we saw people were comfortable and relaxed in their surroundings. Staff understood how to protect people from the risk of abuse.

People received food and drink which met their needs and were supported to access health care professionals when needed. Risks to people’s safety were identified and staff mostly provided good support to reduce identified risks. Information in care records ensured staff had the detail needed to ensure care and support was provided in line with the individual needs, choices and preferences of each person.

People were supported by staff they knew and who understood their needs, preferences and life style choices. People were supported to maintain relationships with people who were important to them. Family were welcomed to visit the home at any time. Relatives spoke highly of staff who they felt were dedicated, kind and friendly.

The registered manager understood their responsibility to comply with the relevant requirements of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). People and relatives were involved in making decisions about care and support. Care workers gained people’s consent before they provided personal care and respected people’s decisions and choices.

Care was delivered in a way which respect people’s privacy and dignity and prompted their independence. People received their care and support from staff they knew, who understood their needs and with whom they had built relationships. Medicines were managed and administered safely.

Relatives spoke positively about the quality of care provided, staff and the way the home was managed. Staff enjoyed working at the home and felt supported and valued by the management team. Relatives felt able to raise any concerns with the registered manager and were confident these would be addressed.

The management team completed regular checks to monitor the quality and safety of service provided