We carried out this announced inspection on 19 September 2017, under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Lebanon Park Dental Practice is in London borough of Richmond and provides private treatment to patients of all ages.

There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.

The dental team includes one dentist, one dental nurse, one dental hygienist and one practice manager. The practice has three treatment rooms.

The practice is owned by a company and as a condition of registration must have, a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager was the principal dentist.

On the day of inspection, we received feedback from eight patients. This information gave us a positive view of the practice.

During the inspection, we spoke with one dentist, one dental nurse and the practice manager. We looked at practice policies, procedures, and other records about how the service is managed.

The practice is open:

• Monday-Thursday: 8:00am to 5:30pm

• Friday: 8:00am to 2:00pm

Our key findings were:

• The practice was clean and well maintained.
• The practice had infection control procedures that reflected published guidance.
• Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
• The practice had systems to help them manage risk.
• The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
• The practice had thorough staff recruitment procedures.
• The clinical staff provided patients’ care and treatment in line with current guidelines.
• Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
• The appointment system met patients’ needs.
• The practice had effective leadership. Staff felt involved, supported, and worked well as a team.
• The practice asked staff and patients for feedback about the services they provided.
• The practice dealt with complaints positively and efficiently.

People who use the service told us verbally and in questionnaires returned to the practice that they were satisfied with the treatment they had received and manner in which it was provided. One person said the service was "First class". We were also told "I followed this dentist from Richmond". The procedure for consultation and treatment was explained as well as fees charged for treatments. People were also told about any risks that might arise from the treatments available. They felt treated with dignity, respect and had received consultations and treatment in private.

They did not comment on the clinic safeguarding or infection control systems. They did tell us they thought the clinic was kept clean and tidy.