Lease of Life Home Care, Ridgeway, Welwyn Garden City.Lease of Life Home Care in Ridgeway, Welwyn Garden City is a Homecare agencies specialising in the provision of services relating to personal care, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 10th August 2018 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
27th June 2018 - During a routine inspection
The office inspection took place on 27 and 28 June 2018 and was announced. Lease of Life Home Care is a domiciliary care service that provides care and support to people in their homes. Not everyone using Lease of Life Home Care receives the regulated activity of personal care. CQC only inspects the service being received by people provided with personal care. At the time of our inspection, Lease of Life Home Care was providing personal care to 38 people. At our last inspection on,16 and 17 August 2017 the service was rated requires improvement with a breach of regulation, 17 of the HSCA 2008. This was in relation to quality assurance of the service as systems were still being developed and had not identified areas that required improvement. At this inspection, we found that the provider had taken the required action to address these shortfalls and were meeting the required standards. The service has been rated good. There was a manager in post who had registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. People, and their relatives, told us they were happy with the care they received. People said they felt safe and were confident in staff abilities to support them. They were protected from harm by staff that recognised the signs of abuse and were confident to raise concerns. People had personalised care plans and assessments of potential risks which staff knew how to manage safely. People said their care and support needs were kept under review to help ensure that they continued to be met. People spoke positively about the staff that supported them saying that staff knew their preferences, related to them kindly without rushing and with dignity. Recruitment processes were thorough and ensured staff employed to deliver care and support for people were of a good character and suitable to meet people`s needs safely. People told us staff always asked for their consent when providing care and always encouraged and involved them. People who used the service and their relatives felt confident to raise any concerns and were confident that they would be managed appropriately. Staff said that they were fully supported by the manager. There were systems in place to effectively monitor the quality of the service and peoples feedback was sought. People felt their views were listened to and staff supported them as individuals. People’s confidentiality was promoted as records were held securely. People who received care and staff were complimentary about the registered manager highlighting their commitment to providing personalised care and support to all. They said the service was well managed and staff felt supported and listened to.
16th August 2017 - During a routine inspection
The office inspection took place on 16 August 2017. On the 17 and 18 August 2017 we contacted people who use the agency and relatives to obtain feedback about the service they received. This was the first inspection since the service was registered in January 2016. Lease of life Homecare is a domiciliary care service that provides care and support to people in their own homes. At the time of our inspection, Lease of Life Homecare were providing support to 37 people. There was a manager in post who had registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. The manager was registered in April 2017 and whilst they demonstrated commitment and passion to providing good care for people who use the service the systems to ensure the quality of the service were still being developed and had not identified areas that required improvement. People told us they felt safe though they were concerned with the high level of staff turnover, the numbers of staff available and the lack of consistency in the staff who provided their support. Staff had received training in how to safeguard people from potential abuse and knew how to identify the risks associated with abuse. Recruitment processes were safe and ensured staff employed to deliver care and support for people were of a good character and suitable to meet people`s needs safely. Risks to people were assessed and risk management plans were in place and being further developed.
People were supported by staff who had received training, however it was not always effective. People were involved in planning their care. People’s consent was sought prior to care being delivered. Staff were clear about obtaining consent from people before offering support. People were treated with dignity and respect and confidentiality was maintained. People and staff spoke positively about the registered manager and their commitment and care for the people the service supports.
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