We rated the Learning Assessment and Neurocare Centre as good because:

• The premises and clinic rooms were clean and bright.
• The service hired a variety of trained and skilled professionals to work with people with attention deficit hyperactivity disorder and autistic spectrum difficulties.
• The service followed best practice in prescribing medicine to people who used the service. People who used the service had access to a variety of psychological therapies.

• Staff at the service spoke about the people who used the service with care and respect. A satisfaction survey from July 2015 indicated that 88% of people who used the service surveyed said they received personal care and individualised treatment.
• Staff ensured that people who used the service could be assessed at a location which was convenient for them.
• The service sent all people who used the service an information pack explaining what would happen during the assessment process. The July 2015 survey indicated that 88% of people who used the service surveyed felt informed and supported to make choices about their treatment and 92% said they were supported in making decisions about their care.

• The service had access to interpreters and had used them and sign language practitioners in the past to assist in an assessment.

We were not able to speak with many of the patients or parents using the service because they had timed appointments with healthcare professionals and did not want to miss their slot. We gathered evidence of patients’ experiences of the service by reviewing the survey responses. We found that the majority of parents were very satisfied with the service they received. Everyone who responded felt that they were treated with courtesy and respect and that professionals at the service were knowledgeable about their or their child's condition.

The premises were suited to the needs of the young patients; the colourful and comfortable waiting area was filled with toys and books for all ages. There was also information about the various conditions treated at the clinic and the options available to patients.

Staff were very knowledgeable and committed to providing a good service that met the needs of the patients and their families. They worked co-operatively with schools, GPs and other involved professionals to ensure the best possible outcome for each patient.

We were not able to speak to people using the service because there were no clinics taking place on the day of our inspection. We gathered evidence of people’s experiences of the service by reviewing the complaints log and survey responses. We found that the majority of people were satisfied with the service they received. People felt that they were treated with courtesy and respect and that professionals at the service were knowledgable about their or their child's condition. Of the thirty three surveys completed between June and November 2012, 66% rated the service as excellent and the remaining 24% rated the service as very good. Evidence gained during our inspection supports the views expressed by people who completed a survey.

People told us that they considered they were being cared for by caring, well trained and knowledgeable staff. They said that their privacy and dignity was respected and they felt confident that their confidentiality was maintained. One person told us that “staff were absolutely excellent” and that they were asked for consent at all stages of assessment and treatment. We were also told that when patients asked questions staff were happy and confident in responding, providing comprehensive information to assist them.

Opportunities were available for people to make comments about the services and the provider had harnessed different formats to ensure that adults, children and adolescents were able to give their views in an appropriate manner.