On the day we visited Leamington Spa Dental Practice, we spoke with the provider (who was also the principal dentist), one dental nurse and the receptionist. We read the patient records for five people who used the service, we spoke with three people who had used the service that day and we observed staff's interaction with people at the practice.

People we spoke with told us they were happy with the service they received. They told us that the dentist discussed the options available to them for any treatment they may require. They told us they were satisfied with the information made available to them about the treatment.

People we spoke with told us that they were happy with the standards of cleanliness in the practice. On the day of our visit we saw suitable arrangements were in place for control of infection and decontamination of instruments.

The reception area was clean and comfortable. We saw that there were information leaflets and magazines available to people.

On the day of our visit we saw that staff were polite and caring towards people who used the service. One person who used the service told us that, “I’ve been coming here a long time, my whole family use the practice, they are our family dentist.”