A comprehensive inspection took place on 6 June 2017 and was unannounced. This was the first inspection with Horizon Healthcare Homes Limited as the provider.

Langley Lodge is situated in the Deighton area of Huddersfield and is around two miles from the town centre. Langley Lodge is registered to provide accommodation for persons who require nursing or personal care for up to six people.

At the time of this inspection the home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People experienced excellent care and support. They were supported to live safe, fulfilled and meaningful lives in the way they wanted to. Staff were extremely caring and people were treated with sensitivity, kindness and compassion. They always ensured they treated people with dignity and respect. They had an excellent understanding of the care and support needs of every person living in the home. People had developed very positive relationships with staff and there was a friendly and relaxed atmosphere in the home.

We saw there were systems and processes in place to protect people from the risk of harm and these were well managed. People were able to stay safe without having their freedoms restricted. People received their prescribed medication when they needed it and medicines were mostly well managed.

We found people were cared for, or supported by, sufficient numbers of experienced staff. Robust recruitment and selection procedures were in place and appropriate checks had been undertaken before staff began work.

People’s needs were assessed and care and support was planned and delivered in line with their individual care needs. People’s care plans were person centred and contained relevant information to provide consistent, care and support. The care plans also included risk assessments.

People were supported to make decisions on a day to day basis and the home had carried out appropriate mental capacity assessments. At the time of our inspection Deprivation of Liberty Safeguard applications had been carried out appropriately.

People were provided with a choice of suitable healthy food and drink ensuring their nutritional needs were met. People’s health was monitored so appropriate referrals to health professionals could be made and their cultural, religious and sensory needs were met.

A range of activities were provided both in-house and in the community. People enjoyed the different activities available and we saw people smiling and engaging with staff in a positive way.

Complaints were welcomed and there was a complaints procedure in place.

There were effective systems in place to monitor and improve the quality of the service provided.