We carried out an inspection of 18 Langdon Park on 30 July 2018. The inspection was unannounced. We previously carried out an inspection of this service on 18 January 2016 where we found the service had met all the required standards. Since 3 July 2017 the service ceased being managed by Voyage 1 Ltd. and instead was managed by their new provider, Metropolitan Housing Trust Ltd. This inspection was the first inspection of the service under the management of the new provider.

18 Langdon Park is a home for up to seven people who have learning disabilities, some of whom have additional physical disabilities. At the time of our inspection there were seven people living in the home.

There was a registered manager in place in the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People who lived at the home were protected from the risk of abuse happening to them. Some people did not communicate conversationally or in other conventional ways. However, those who could told us they felt safe and well looked after, and others were able to demonstrate through their body language and interaction with staff that they felt at ease, safe and well cared for.

We saw that people’s health and nutrition were regularly monitored. There were well established links with GP services and other community health services such as community learning disability teams.

Care records were individual to each person and contained information about people’s life history, their likes and dislikes, and information which would be helpful to hospitals or other health support services.

Staffing levels were managed flexibly to suit people's needs so that people received their care when they needed it. Staff had access to information, support and training that they needed to do their jobs well. The provider’s training programme was designed to meet the needs of people using the service so that staff had the knowledge and skills they required to care for people effectively.

There was an open and inclusive atmosphere in the service. Staff told us they enjoyed working in the home and found the changes to the service positive.

The provider carried out regular audits to monitor the quality of the service and to plan improvements. Action plans were used so the provider could monitor whether necessary changes were made.