Say when the inspection took place and whether the inspection was announced or unannounced. Where relevant, describe any breaches of legal requirements at your last inspection, and if so whether improvements have been made to meet the relevant requirement(s).

Provide a brief overview of the service (e.g. Type of care provided, size, facilities, number of people using it, whether there is or should be a registered manager etc).

N.B. If there is or should be a registered manager include this statement to describe what a registered manager is:

‘A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

Give a summary of your findings for the service, highlighting what the service does well and drawing attention to areas where improvements could be made. Where a breach of regulation has been identified, summarise, in plain English, how the provider was not meeting the requirements of the law and state ‘You can see what action we told the provider to take at the back of the full version of the report.’ Please note that the summary section will be used to populate the CQC website. Providers will be asked to share this section with the people who use their service and the staff that work at there.

The service supported people with continuing mental health problems. People were supported in managing their own care, in day to day activities within the service, and in using a range of social and other services in the community. The people we talked with expressed satisfaction with it. People were comfortable and at ease with staff. We saw staff treated people with respect, and were able to see there was a good relationship between staff and people who used the service.

People told us the staff were supportive and treated them well. The pace of support was adapted to meet people's needs. Some people were more involved in community activities than others. Activities included shopping, local MIND events, church, horse riding, and a day centre. We were told people also went swimming, bowling, to the cinema and for meals and drinks out. Each person had a link worker who was responsible for coordinating their plan of support.

We found the service had arrangements in place to provide the care and support people required. People were involved in many aspects of the service and staff acted in accordance with their wishes.

This was the first inspection of the service since it was established in 2011. The service supported people with continuing mental health problems. People were supported in managing their own care, in day to day activities within the service, and in using a range of social and other services in the community. The people we talked with expressed satisfaction with it. People were comfortable and at ease with staff. People told us the staff were good. We saw staff treated people with respect. The pace of support was adapted to meet people’s needs. Some people were more involved in community activities than others. Activities included shopping, local MIND events, church, horse riding, and a day centre. We were told people also went swimming, bowling, to the cinema and for meals and drinks out. Each person had a link worker who was responsible for coordinating their plan of support. That was usually reviewed monthly by the person and the link worker. The service was using the recovery approach with some people. Support took account of people’s care programme approach (CPA) care plans.

We found the service had arrangements in place to provide the care and support people required. People were involved in many aspects of the service and staff acted in accordance with their wishes. The service had procedures to protect people from abuse. People were looked after by staff who were trained and supported. The provider had arrangements for monitoring the quality of the service.