Lakeside Orthodontics, West Kirby, Wirral.Lakeside Orthodontics in West Kirby, Wirral is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 30th December 2016 Contact Details:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
20th December 2016 - During a routine inspection
![]() We carried out an announced comprehensive inspection at Lakeside Orthodontics on 22 March 2016 and at this time breaches of legal requirements were found. After the comprehensive inspection the practice wrote to us and told us that they would take action to meet the following legal requirements set out in the Health and Social Care Act (HSCA) 2008:
Regulation 17 HSCA (RA) Regulations 2014 Good governance
Regulation 19 HSCA (RA) Regulations 2014 Fit and proper persons employed
On 20 December 2016 we carried out a follow up review of this service under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was carried out to check whether the provider had completed the improvements needed and identified during the comprehensive inspection in March 2016.
We reviewed the practice against one of the five questions we ask about services: is the service well-led? This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Lakeside Orthodontics on our website at www.cqc.org.uk
We reviewed information Lakeside Orthodontics had sent us as part of this review, checked whether they had followed their action plan and to confirm that they now met the legal requirements.
Our findings were:
Are services well-led?
We found that this practice was now providing well-led care in accordance with the relevant regulations.
Background
The practice is situated in West Kirby, Wirral. It has a waiting/reception area, three treatment areas, a decontamination room, staff facilities and administrative offices. The practice has one principal specialist orthodontist, three orthodontic therapists, five qualified dental nurses and a practice manager. The practice is a specialist dental surgery providing orthodontic treatment to both adults and children. Orthodontics is specialist dental treatment that corrects irregularities of alignment of the teeth in order to improve position, appearance and function of crooked or abnormally arranged teeth. They provide these services predominantly to NHS patients and also to some private patients. The practice receives dental referrals from dental practices all over the North West of England and North Wales.
The practice is open:
Monday to Thursday 9am - 5.30pm and Friday 9am – 4pm
The principal orthodontist is registered with the Care Quality Commission (CQC) as an individual and is legally responsible for making sure that the practice meets the requirements relating to safety and quality of care, as specified in the regulations associated with the Health and Social Care Act 2008.
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Our key findings were:
We found that this practice was now providing well led care in accordance with the relevant regulations.
Governance arrangements included:
We found that the practice had acted upon other recommendations made at the previous inspection to improve the service and care. For example:
22nd March 2016 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 22 March 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was not providing well-led care in accordance with the relevant regulations.
Background
The practice is situated in West Kirby, Wirral and has a waiting/reception area, three treatment areas, a decontamination room, staff facilities and administrative offices. The practice is furbished to a high standard and is currently undergoing building work to further improve facilities. The practice has one principal orthodontist, three orthodontic therapists, five qualified dental nurses and a practice manager. The practice is a specialist dental surgery providing orthodontic treatment to both adults and children. Orthodontics is specialist dental treatment that corrects irregularities of alignment of the teeth in order to improve position, appearance and function of crooked or abnormally arranged teeth. They provide these services predominantly to NHS patients and also to some private patients. The practice receives dental referrals from dental practices all over the North West of England and North Wales.
The practice is open:
Monday to Thursday 9am - 5.30pm and Friday 9am – 4pm
The principal dentist is the registered provider. A registered provider is a person who is registered with the Care Quality Commission to manage the service. Like registered managers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
We received feedback from 52 patients about the service. The 49 CQC comment cards seen and three patients spoken to reflected very positive comments about the staff and the services provided. Patients commented that the practice appeared clean, hygienic and tidy and they found the staff very caring, friendly, approachable and professional. They had trust and confidence in the dental treatments and said explanations from staff were clear and understandable. They told us they were given time and made to feel at ease and would highly recommend the practice.
Our key findings were:
We identified regulations that were not being met and the provider must:
There were areas where the provider could make improvements and should:
21st March 2012 - During a routine inspection
![]() No information was obtained from the people using the service during the visit. A quality assurance survey was carried out in 2009 to obtain the views of the people using the service about the treatment and service they received. A selection of questionnaire were looked at. They indicated that people were overwhelmingly happy with all aspects of the service they received.
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