Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr R B Marshall and Partners on Wednesday 16 December 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording all events and reviewed to identify those which were significant events and ensure learning was identified, shared and embedded.
• Risks to patients were assessed and well managed.
• The practice was visibly clean and tidy, infection prevention control audits had been conducted and staff had training and guidance to maintain safe standards of care.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. The practice acknowledged and accommodated individual’s needs in how it delivered care.
• Information about services and how to complain was available and easy to understand.
• Patients said they found it easy to make an appointment face to face or over the phone with a GP, there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• The practice were passionate and adopted reflective practice, listening to staff, patients and considering clinical best practice, identifying potential learning and amending practices to improve outcomes for their patients.
• There was a clear leadership structure, with documented business plans shared with the staff. Staff felt supported by management and enjoyed their work.

Professor Steve Field

(CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice