Laburnum Health Centre, Dagenham.Laburnum Health Centre in Dagenham is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 18th October 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
18th October 2016 - During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Laburnum Health Centre on 18 October 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The areas where the provider should make improvement are:
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
13th August 2014 - During an inspection to make sure that the improvements required had been made
We did not speak to patients on this occasion. At our previous inspection on 25 April 2014, we were concerned that privacy and dignity was not always maintained in the reception area. We were also concerned about the management of patients on Methotrexate and found that complaints were not always handled in a timely manner. On this visit, we observed staff patient interaction within the reception area and found that confidentiality was maintained. Posters had been put up to ensure that people could request for a private room to discuss confidential issues. There had been three complaints since our last visit. All three had been acknowledged and responded to in a timely manner. Staff showed us the way they managed patients on methotrexate, this was done by checking that blood tests had been completed before issuing repeat prescriptions
25th April 2014 - During an inspection in response to concerns
We spoke to 11 patients, collected 12 response cards and reviewed comments made by patients in a local survey. We spoke to patients with chronic conditions such as asthma, diabetes and some who were on warfarin. They told us that the nurses were good at explaining things at their check -up. One person said “the warfarin clinic is very good." Another said “staff are helpful. They always try to help especially with explaining why I need to take all my tablets." We found that there was information displayed relating to opening times and other health care conditions. We observed staff at reception and noted instances where confidentiality of patients was not always maintained. We spoke to clinical staff who told us how they accessed, referred and ordered further investigations such as scans using an electronic patient record system. We looked at 12 patient consultation records and found that staff consistently assessed and recorded treatment, and advice given. We found that medications were stored and handled appropriately. The electronic prescription service was working well and there was an established warfarin clinic. Clinical and non -clinical staff told us they worked well with other professionals such as the district nurse and palliative care nurse. We saw minutes and action plans which verified that joint working meetings took place. We found that the complaints system and the system for monitoring patients on methotrexate, needed to be improved.
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