We spoke to three patients who received treatment on the day of our visit. All the patients we spoke to were very satisfied with the quality of care received. One patient said "the practice is brilliant, really good". We found the staff very friendly and helpful and this was confirmed when we spoke to patients.

All three patients commented on the cleanliness of the practice. We found the practice clean and tidy and free from clutter. One patient said the cleanliness is always very good and said "the practice always looks very clean when I visit" All three patients' we spoke to would recommend the practice to their family or friends.

We found that all three patients were given appropriate information and choices about their treatment options and the associated costs. The prevention of dental problems was always emphasised by the dentists. One patient commented that "the dentist is very helpful and is always recommending how to improve brushing". This was confirmed when reviewing clinical records. All three patients commented how easy it was to make an appointment. One patient said said "the practice is always fits me in on Monday's due to work commitments".