The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

Staff involved and treated patients with compassion, kindness, dignity and respect.

Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

There was a strong focus on continuous learning and improvement at all levels of the organisation.

Include a copy of the care management plan nurses provided to patients in the patient record.

Include timescales for actions to be completed following an infection prevention and control audit.

Consider how consent for patients attending for an intrauterine coil insertion is documented.

Implement structured clinical supervision and consider clinical audits to monitor the ongoing competence of staff employed in advanced roles.

Include equality and diversity training for all staff.

Develop a practice training policy/protocol that outlines the training considered by the practice to be mandatory taking account of professional best practice and the training expectations of clinical commissioning group (CCG).

The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

Staff involved and treated patients with compassion, kindness, dignity and respect.

Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

There was a strong focus on continuous learning and improvement at all levels of the organisation.

Include a copy of the care management plan nurses provided to patients in the patient record.

Include timescales for actions to be completed following an infection prevention and control audit.

Consider how consent for patients attending for an intrauterine coil insertion is documented.

Implement structured clinical supervision and consider clinical audits to monitor the ongoing competence of staff employed in advanced roles.

Include equality and diversity training for all staff.

Develop a practice training policy/protocol that outlines the training considered by the practice to be mandatory taking account of professional best practice and the training expectations of clinical commissioning group (CCG).