This inspection took place 17July 2017 and was unannounced.

Knightswood Care Home is registered to accommodate up to 27 older people who need help with personal care. On the day of our inspection 23 people were living at the home.

The home had a registered manager in post who was present for our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection in October 2014, the service was rated Good. At this inspection, we found the service remained Good.

People were safe because they were supported by staff who understood how to identify and report potential harm and abuse. Staff were aware of any risks to people and what they needed to do to help reduce those risks, such as helping people to move safely around the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported by staff who had the skills to meet their needs. Staff had received training relevant to their roles and were supported in their roles by the manager and their colleagues. Checks had been completed on new staff to make sure they were suitable to work at the home.

People received food they enjoyed and were supported to eat and drink enough to keep them healthy. When they needed it, people continued to be supported to access other healthcare professionals to make sure their health needs were met. People's medicines were managed and stored in a safe way, and they had their medicines when they needed them.

People said staff treated them with kindness and compassion and they felt involved in their own care. Staff respected people's dignity and privacy and supported them to keep their independence.People told us they received their care when they needed it and were not kept waiting by staff.

People lived in a home where they felt confident to express themselves and felt comfortable to speak with staff and managers about concerns and issues that affected them. The provider encouraged people and their relatives to give their opinions of the home through surveys and feedback forms.

The registered manager had developed an established and strong staff team. The registered manager and staff had created an environment that was welcoming and friendly and the home's positive values and culture were seen during our inspection. Staff were clear on their roles and spoke about the people they supported with respect.

Systems were in place to monitor and check the quality of care and to make sure the environment was safe.

This inspection took place 17July 2017 and was unannounced.

Knightswood Care Home is registered to accommodate up to 27 older people who need help with personal care. On the day of our inspection 23 people were living at the home.

The home had a registered manager in post who was present for our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection in October 2014, the service was rated Good. At this inspection, we found the service remained Good.

People were safe because they were supported by staff who understood how to identify and report potential harm and abuse. Staff were aware of any risks to people and what they needed to do to help reduce those risks, such as helping people to move safely around the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported by staff who had the skills to meet their needs. Staff had received training relevant to their roles and were supported in their roles by the manager and their colleagues. Checks had been completed on new staff to make sure they were suitable to work at the home.

People received food they enjoyed and were supported to eat and drink enough to keep them healthy. When they needed it, people continued to be supported to access other healthcare professionals to make sure their health needs were met. People's medicines were managed and stored in a safe way, and they had their medicines when they needed them.

People said staff treated them with kindness and compassion and they felt involved in their own care. Staff respected people's dignity and privacy and supported them to keep their independence.People told us they received their care when they needed it and were not kept waiting by staff.

People lived in a home where they felt confident to express themselves and felt comfortable to speak with staff and managers about concerns and issues that affected them. The provider encouraged people and their relatives to give their opinions of the home through surveys and feedback forms.

The registered manager had developed an established and strong staff team. The registered manager and staff had created an environment that was welcoming and friendly and the home's positive values and culture were seen during our inspection. Staff were clear on their roles and spoke about the people they supported with respect.

Systems were in place to monitor and check the quality of care and to make sure the environment was safe.

We visited Knightswood on 9 May 2013 and found the home to be warm, comfortable and clean. On arrival at the home we observed most of the people were up and were having breakfast. We observed staff interacted well with people in a polite and friendly manner.

We looked at four care records and saw they contained detailed information about the care, support and treatment each person required. This included personal preferences, medical and social background, wound care nutrition and hydration, monitoring charts and input from other professionals such as district nurses, dietician and GPs. We saw the care records had been regularly reviewed and were up to date.

People we spoke with told us: “It’s a lovely place it’s clean and the gardens are beautiful”. Another said, “I have a lovely room”.

We spoke with one visitor who told us they were happy with the care provided to their relative and they had no complaints.

We saw relevant policies and procedures were in place and accessible to staff should they need to refer to them.

We saw staff training was ongoing and included infection control, food hygiene, safeguarding and mental capacity awareness.

We spoke with several people who told us:

“I am very happy with the care and the staff are very good”.

Another said, “The food is lovely, there is always a good choice”.

One person told us how much she enjoyed the singers that come to the home on Wednesday afternoon.

Another person told us, “I suggested something the other day to the manager and this was put in place the day after”.

We spoke with relatives who told us, We are very happy with what we have seen so far. The staff are very good, we have no complaints”.