We visited Kissdental Flixton on 11 December 2013. The building had a car park and was accessible to people with mobility difficulties.

All areas were clean and tidy and there was clear signage. The practice produced a patient information pack and there were leaflets in the waiting room offering advice and information about the service.

Emergency medical equipment was in place and staff undertook annual training in cardiopulmonary resuscitation (CPR). Decontamination processes were followed and hygiene procedures adhered to, minimising the risk of cross infection.

We looked at a sample of electronic records, which contained up to date medical information. Patients were provided with explanations of their treatment options and given time to make an informed decision.

Staff had access to continual training and development. We spoke with three members of staff who felt they were well supported in their employment.

We spoke with four patients who were all positive about the care and treatment they received at the practice. One patient told us, “All members of staff approach their work in a professional manner”. Another said, “Staff are very helpful, polite and professional”.

There was a complaints procedure, summarised in the patient information pack. Patient feedback was sought via forms in the pack and results would be used in the future to inform improvements to the service. Audits were regularly undertaken and issues addressed as necessary.