We visited Kissdental Altrincham on 19 December 2013. The surgery was on the first floor, accessed by stairs. There was a public car park opposite the premises.

All areas were clean and tidy and there was clear signage. There was a patient information pack and leaflets in the waiting room offering advice and information about the service.

Emergency medical equipment was in place and staff undertook annual training in cardiopulmonary resuscitation (CPR). Decontamination processes were followed and hygiene procedures adhered to, minimising the risk of cross infection.

We looked at a sample of electronic records, which contained up to date medical information. Patients were provided with explanations of their treatment options and given time to make an informed decision.

We spoke with four patients who were all positive about the care and treatment they received at the practice. One patient told us, “All members of staff approach their work in a professional manner”. Another said, “Staff are very helpful, polite and professional”.

There were appropriate safeguarding policies in place. We spoke with two staff members who demonstrated an understanding of safeguarding and were aware of how to report concerns.

There was a complaints procedure, summarised in the patient information pack. Patient feedback was sought and results would be used in the future to inform improvements to the service. Audits were regularly undertaken and issues addressed as necessary.