The inspection took place on 14 September 2016. Kings wood Care Services provides a domiciliary care service which offers personal care, companionship and domestic help to support people living in their own home. Their main client group is for people living with learning disabilities and complex needs. They are currently supporting seven people who use the service.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safeguarded from the potential of harm and their freedoms protected. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Staff had received regular training and were knowledgeable about their roles and responsibilities. They had the skills, knowledge and experience required to support people. The service worked well with other professionals to ensure that people's health needs were met. Where appropriate, support and guidance were sought from health care professionals, including GPs. People were supported with their nutrition and hydration needs. Staff supported people with their medication when required.

Staff knew the people they were supporting and provided a personalised service. Care plans were in place detailing how people wished to be supported and people were involved in making decisions about their care. Staff were attentive to people's needs and treated people with dignity and respect.

People were supported with activities which interested them. People and their representatives knew how to make a complaint and the service had processes in place to deal with these.

The registered manager had a number of ways of gathering people’s views including talking with people, staff, and relatives. In addition the registered manager also gained people’s views by the use of questionnaires. Quality monitoring audits were completed to help ensure the service was running effectively and to make improvements.

We found that people were consulted about their care, support needs and preferences and that the service sought at all times to provide individual and person centred care.

We found that staff had been well trained and saw that they had a good understanding of people's individual needs. People were supported to enjoy good levels of activity and occupation to get out and about in the local community. People using the service told us that they were very happy with the level of support provided.

People told us that they felt safe and secure with their care workers. People told us that they were happy with the quality of the service provided. We found that the provider consulted with people and monitored the service to ensure that standards would be maintained.