Kingsway Clayton is a residential care home for people living with a learning disability. They are registered to provide care for up to 16 people. At the time of our inspection there were 13 people living at the home.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations.

On the day of our inspection staff interacted well with people. People and their relatives told us that they felt safe and well cared for. Staff knew how to keep people safe. The provider had systems and processes in place to keep people safe.

Medicines were administered and managed safely.

We found that people’s health care needs were assessed and care planned and delivered to meet those needs. People had access to healthcare professionals such as the district nurse and GP and also specialist professionals. People had their nutritional needs assessed and were supported with their meals to keep them healthy.

There were sufficient staff to meet people’s needs and staff responded in a timely and appropriate manner to people. Staff were provided with training on a variety of subjects to ensure that they had the skills to meet people’s needs. The provider had a training plan in place and staff had received supervision.

People were encouraged to enjoy a range of leisure and social activities. They were supported to maintain relationships that were important to them.

Staff felt able to raise concerns and issues with management. Relatives were aware of the process for raising concerns and were confident that they would be listened to. Regular audits were carried out and action plans put in place to address any issues which were identified. Arrangements were in place to use best practice guidance to improve the care to people.

Accidents and incidents were recorded and investigated. The provider had informed us of notifications. Notifications are events which have happened in the service that the provider is required to tell us about.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service support this practice.

Further information is in the detailed findings below

Kingsway Clayton is a residential care home for people living with a learning disability. They are registered to provide care for up to 16 people. At the time of our inspection there were 13 people living at the home.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations.

On the day of our inspection staff interacted well with people. People and their relatives told us that they felt safe and well cared for. Staff knew how to keep people safe. The provider had systems and processes in place to keep people safe.

Medicines were administered and managed safely.

We found that people’s health care needs were assessed and care planned and delivered to meet those needs. People had access to healthcare professionals such as the district nurse and GP and also specialist professionals. People had their nutritional needs assessed and were supported with their meals to keep them healthy.

There were sufficient staff to meet people’s needs and staff responded in a timely and appropriate manner to people. Staff were provided with training on a variety of subjects to ensure that they had the skills to meet people’s needs. The provider had a training plan in place and staff had received supervision.

People were encouraged to enjoy a range of leisure and social activities. They were supported to maintain relationships that were important to them.

Staff felt able to raise concerns and issues with management. Relatives were aware of the process for raising concerns and were confident that they would be listened to. Regular audits were carried out and action plans put in place to address any issues which were identified. Arrangements were in place to use best practice guidance to improve the care to people.

Accidents and incidents were recorded and investigated. The provider had informed us of notifications. Notifications are events which have happened in the service that the provider is required to tell us about.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service support this practice.

Further information is in the detailed findings below

Prior to our inspection we reviewed all the information we had received from the provider. We spoke with several people who used the service to establish their views on the quality of service provision. We also spoke with the assistant manager and three carers. We also looked at some of the records held in the service including the support files. We observed the support people who used the service received from staff.

We found the people were provided with a choice of suitable and nutritious food and drink in sufficient quantities to meet their individual needs and preferences. Comments included, “The food is very nice,” and, “I like the food especially the Sunday roasts.”

People told us they thought the support staff had the right skills and knowledge to provide care in a safe and competent manner. One person told us, “I feel safe here the staff are very nice to me.”

We found that people were provided with the opportunity to comment on the quality of service provision and make suggestions for improvements. People also told us they felt confident that any concerns or complaints would be addressed by the management team to their satisfaction.

During our visit we spoke with four people who lived at the home, two relatives who visited the service, a visiting social worker, four staff members, the assistant manager and the registered manager of the home.

We looked at records. These included care records and information about how the service operated. We also spent some time in communal areas of the home. We spoke with people and observed how staff interacted with, and supported them to do what they wanted to.

We observed staff provided positive support and engaged with people who lived at the home. People appeared relaxed and comfortable in the presence of their support staff. In discussion with staff, it was evident staff understood the needs of people they supported. One person said, “I like the staff, they look after me well.” Another person said, "They always help us to do the things we like and make sure we are healthy."

A visiting relative told us, "As long as xxx is happy we are happy. We are here for a review, the staff are easy to talk to and as a family we are very happy with the care that xxx receives."

We found staff had time to support people to undertake a range of activities, trips and holidays. One person told us, "We go on holiday at least once a year.” Other comments we received ranged from, “I work in a shop every Wednesday and Friday and I love it” and “We are going on a health walk today" to “I am a member of the local theatre club in Gainsborough, I really feel I enjoy going.”

The people we spoke with told us that the home was a nice place to live.

People told us they felt safe and two people talked to us about the direct care and support they received with one person saying, “They always look after us and the things we need.”

People told us there were a lot of things to do both inside the home and in the local community. They also described previous outings and holidays that people had been on. One person told us, “We are going on holiday to Scotland soon and we are looking forward to it.”

We saw that people liked the food at the home and that they were given a choice about what they would like for each meal. One person told us, “We make some of our own food. This week I have been making lasagne for everyone and shepherds pie is my favourite meal.”

People and staff told us they were asked for their views about the running of the home by the manager and that they felt confident taking any suggestions or concerns to the manager or any of the staff team. One person said, “I can talk to them about any worries. I feel like they are all part of my family.”