During our inspection of King’s Road Dental Practice on 21 November 2013, we spoke with four people who use the service. All were very positive about their experiences. People told us they were informed about the treatment they needed and the dentists told them what they were doing throughout. One person said, "I have recently moved to this practice and I am very satisfied with everything, particularly the way the dentist respects and listens to me." We saw documentation that was completed at each visit and confirmed discussions between the person using the service and the dentist, detailing how decisions about treatment had been made. People were asked to complete a medical history to ensure any medical condition they had could be considered. However, the equipment such as emergency medication and oxygen that may be needed in a medical emergency had not been regularly checked to ensure it was ready for use, which could put people at risk.

There were sufficient staff on duty to meet the needs of people who used the service and people told us they believed staff were well qualified to undertake their roles. One person said, "The dentist gives me confidence. I trust he knows best." Records indicated the staff had regular training.

People told us that they would be confident to make a complaint if it was necessary. They said they would speak to the receptionist or the dentist if they had a problem. One person said, “I have no complaints.”