We were able to speak with two people who had attended for surgical procedure on the day, both of whom found the overall service highly efficient. Evidence from satisfaction questionnaires also confirmed a generally high opinion of the service.

People received care, treatment and support that met their needs and we saw evidence that they received safe and appropriate care. The provider placed strong emphasis on the consent process and in so doing, carried out a comprehensive pre-assessment routine.

We saw procedures were in place for the prevention, detection and control of infection and the maintenance of appropriate standards of cleanliness and hygiene.

We inspected the clinical area and found it was suitable for the delivery of an invasive procedure. There was a robust system in place for the sterilisation of surgical instruments.

People were being cared for by suitably qualified, skilled and experienced staff, who were receiving strong clinical and managerial support, together with regular training.

We saw evidence of internal audit and review for both procedures performed at the clinic. These were producing high levels of surgical outcomes, supported by action plans where further work was required.

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others.

The surgeon was not operating on the day that the inspection was carried out. Therefore, we were unable to speak with people who had used the service as they were not available at the time. However, patient satisfaction questionnaires reviewed at the inspection showed that satisfaction with the service being provided was high.

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care. We saw evidence that people were treated with respect and in a way that upheld their dignity.

People experienced care, treatment and support that met their needs and protected their rights. We saw evidence that people received safe and appropriate care that met their needs.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. Processes were in place to ensure staff were aware of safeguarding procedures, through a program of training

People were cared for by suitably qualified, skilled and experienced staff. The information reviewed at inspection showed that good practice was followed when recruiting staff.

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others.