About the service:

Kings Lynn Residential Home is a service that provides accommodation for up to 39 older people. At the time of our inspection there were 35 people living in the home.

People’s experience of using this service:

• People received good quality care that made them happy. They were treated with kindness, compassion and respect.

• People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible. They received care from staff who had been well trained and supervised to enable them to provide people with good quality care.

• People were involved in running the home, they had a say and this was listened to.

• There were a variety of activities that people could take part in to enhance their wellbeing. This included accessing the local community.

• Relatives and friends were made to feel welcome and people were encouraged to maintain relationships that were important to them.

• People received their medicines when they needed then and were supported to maintain their health.

• Good quality food was served to people each day and they had a say in what food and drink appeared on the menu.

• Risks to people’s safety had been assessed and action taken to keep them as safe as possible.

• When things had gone wrong, lessons had been learnt to improve the quality of care people received.

• Good leadership was in place that promoted a culture of treating people as individual and with respect. This was followed by the staff.

• The provider and registered manager had taken steps to ensure that staff were supported well which helped them enjoy working in the home.

• The management and staff in the home worked well with other services to ensure people received the care they required, at the time they needed it.

Rating at last inspection:

This was the first inspection since the home had been purchased by a new provider.

Why we inspected:

This was a planned inspection based on the date the service was registered with us (February 2018).

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.