Kingfisher Family Practice in North Road, Retford is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 17th April 2020
Kingfisher Family Practice is managed by Kingfisher Family Practice who are also responsible for 1 other location
Contact Details:
Address:
Kingfisher Family Practice Retford Primary Care Centre North Road Retford DN22 7XF United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Bridgegate Surgery on 10 March 2015. Overall the practice is rated as good.
Specifically, we found the practice to be good for providing safe, well-led, effective, caring and responsive services. It was also rated as good for providing services for all population groups.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
Risks to patients were assessed and well managed.
Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services was available and easy to understand.
Patients said they found the appointment system very accessible.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
However there were areas of practice where the provider needs to make improvements.
The practice did not consistently monitor systems and processes for infection control and they had not ensured staff had completed training in this area.
A planned clinical audit cycle was not used to monitor the effectiveness of the care and treatment provided to improve outcomes for patients.
Whilst the GPs and practice manager had a clear vison for the practice there was no business, financial or development plan available.
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