Kingfisher Court provides personal care to people living in on-site individual flats. Each person’s flat is provided with kitchen, lounge and an en suite shower. Communal bathing and dining facilities are provided. Short and long stays are offered. At the time of our inspection there were 20 people receiving personal care.

This comprehensive inspection took place on 22 November 2016 and was unannounced. It was carried out by one inspector.

The provider is required, as part of their registration, to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage a registered service. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. A registered manager was in post at the time of our visit.

People were kept safe because staff were knowledgeable about reporting any incident of harm. There were enough staff to support people with their individual needs. Pre-employment checks were completed so that only suitable staff looked after people who used the service. People were supported to take their medicines as prescribed.

People were helped to eat and drink sufficient amounts of food and drink. They were also supported to access health care services and their individual health and nutritional needs were met.

The CQC is required by law to monitor the Mental Capacity Act 2005 [MCA 2005] and the Deprivation of Liberty Safeguards [DoLS] and to report on what we find. At the time of our inspection no person was assessed to lack capacity. Staff members had an understanding of the application of the MCA. The provider was aware of the actions to take if a person required a DoLS application to be made and had clear policy guidance about this legislation.

People benefited from being looked after by staff who were trained and supported to do their job. Staff morale was good due to the level of support that they received.

Staff treated people in a kind and caring way. People’s right to choice, privacy, dignity and independence was valued. People and their relatives were involved in the review of their or family members’ individual care plans.

People’s individual health and social care needs were met. Staff were punctual and they stayed the duration of people’s planned care visits. There was a process in place so that people’s concerns and complaints were listened to and these were acted upon.

There were management arrangements in place which supported care staff to look after people. Staff were made aware of their roles and responsibilities to provide people with safe and quality care. Staff and people who used the service were able to make suggestions and actions were taken, if these were needed.