This was an unannounced inspection carried out on the 13 January 2017.

Kevindale Residential Care home is registered to provide accommodation and personal care for up to 18 people. At the time of the inspection, there were 12 people living at the home.

There was a registered manager in post who was present throughout the inspection visit. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Confidential personal information about people living at the home and their medicines was not always stored securely. We observed a large amount of paper work in the conservatory next to the dining room. Personal information should be kept secure at all times and only accessed by people who are authorised. A delivery of people’s medicines had been left unsecured overnight in the manager’s office. The door was open and the medicines were available to anyone passing the room.

Staff understood the importance of ensuring that people were safe and were able to explain their responsibilities for reporting any accidents or concerns. Where risks were identified, action plans were in place to minimise the risk and keep people safe.

We found there were sufficient numbers of staff on duty during our inspection to support people who used the service. People told us there were enough staff on to meet their needs.

People were protected from the risk of harm and abuse by staff who knew how to recognise and respond appropriately to any concerns that they had.

People received support with their medicines from staff who were assessed as competent and followed safe practice with medicines.

Staff had the skills and knowledge needed to meet people’s individual care needs. They received effective induction, training and on going support from the registered manager. The registered manager understood and protected people’s rights under the Mental Capacity Act 2005.

People had their nutritional needs assessed and were supported to have the right amount of food and drink to maintain good health.

Staff supported people in a caring, respectful and dignified way, and were able to demonstrate a good understanding of the people they supported.

People and relatives told us they were involved in making decisions about their care and were listened to by the registered manager. They told us they had been involved in determining the care they needed and had been consulted and involved when changes were needed. People and staff felt able to express their views and felt their opinions mattered.

There was a positive and inclusive culture in the home where the staff worked together as a team to ensure people's needs and wishes were met. The registered manager had checks in place to monitor the quality of the service delivery. There were systems in place to encourage people to share their experiences and concerns.

This inspection took place on 20 November 2015 and was unannounced.

Kevindale is registered to provide accommodation with personal care to 18 older people. When we carried out our inspection 14 people were living at the home.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider needed to make improvements with their recruitment of care staff. The provider could not make assurances that staff employed were fit and proper to work with people.

People were treated with respect, kindness and compassion. People were involved in the planning of their care and support and reviews took place appropriately. They were supported by staff that were knowledgeable of their individual needs and preferences. There were sufficient staff on duty to keep people as safe as possible.

People had access to other healthcare services when needed and a record was maintained of when healthcare professionals had visited.

People’s medicines were stored securely and available at times when they needed these. Staff had the knowledge to support people with taking their medicines. Checks were in place so that people could be assured of receiving their medicines as prescribed.

People had time and space to see their friends and relatives when they wanted. People were encouraged to maintain contact with those that mattered to them. Information technology was provided to assist long distance relationships.

People were involved in the delivery of the service. They were confident that any complaints concerns or suggestions would be taken seriously and if needed action taken.

The registered manager was approachable and supportive. Quality checks were regularly completed by the provider to ensure people received safe and effective care and treatment.