Kenward House, Yalding, Maidstone.Kenward House in Yalding, Maidstone is a Rehabilitation (substance abuse) specialising in the provision of services relating to accommodation for persons who require treatment for substance misuse and substance misuse problems. The last inspection date here was 13th August 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
5th December 2013 - During a routine inspection
![]() One person who used the service told us “I can speak to anyone any time I want to. If I am worried about something there is always someone here to help”. Another person told us “Everything is done here with you in mind. It’s all about my recovery”. Goals identified in care plans provided the person who used the service with clear actions and expected outcomes in relation to how they would achieve that goal. Care plans also included individual risk assessments with an associated risk management plan. We observed that there were sufficient staff throughout our visit to run the treatment programme and support people with other needs, for example, visiting the doctor. One member of staff that we spoke with told us “There are times when it can be a bit hectic but generally staffing is okay. In the ideal world we would always want more staff”. The service employed a Site Estate and Maintenance manager. We saw that maintenance issues could be reported immediately to them. We saw that all issues were recorded on a daily basis. Urgent issues had been rectified as soon as possible. We saw that the service had regularly gained the views and experiences of people who used the service in the way the service was provided and delivered. Comments included “All staff in all capacities have treated me over and above their means”. And “Staff are always supportive and understanding”.
14th January 2013 - During a routine inspection
![]() The home provides a specialist service in a homely environment for up to 31 men. The people were appreciative of the support they received at the home. People told us they had been treated well by the staff. One person said that "The staff are supportive and good". We observed that care and support was delivered with warmth, kindness and dedication. The relationship between the staff and the people who lived there was good and personal support was provided in a way that promoted and protected people's privacy and dignity. We found that people’s concerns were listened to, and action was taken to address any issues identified. The arrangements for keeping the home clean and tidy were satisfactory. The standard of the accommodation, décor and furniture and fittings were good and provided a clean and comfortable place to live. Staff received ongoing training, and had regular supervision and appraisals. Comments seen on completed feedback forms included “When I had my assessment with Ken (the manager), pretty much everything was explained to me in a friendly and comfortable manner which without doubt gave me reassurance of coming to Kenward House and starting the programme”, “All in all I am very happy with the Kenward Trust programme as it all means well, it inspired me to stay the full 24 weeks,” and “I found it hard but coped”.
1st January 1970 - During a routine inspection
![]() We do not currently rate independent standalone substance misuse services.
We found the following areas of good practice:
However, we also found the following issues that the service provider needs to improve:
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