About the service: Keegan’s Court is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Keegan’s Court accommodates up to 19 older people who require support with their personal care needs. At the time of this inspection, 16 people were living at the home.

People’s experience of using this service:

• People told us they felt safe living at the home and with the staff that supported them. However, risks to people were not always monitored or mitigated. People received their medicines when they needed them however, the arrangements for recording medicines could place people at risk. Free standing wardrobes had not been secured which meant they posed a potential hazard to people.

• People were supported by adequate numbers of staff who were safe and competent to work with them.

• People were protected from the risks associated with the control and spread of infection.

• Staff understood the importance of ensuring people’s rights were understood and protected.

• People’s health care and nutritional needs were monitored and understood by staff.

• People told us staff understood their needs and were kind, caring and compassionate.

• People had opportunities for social stimulation and were able to maintain links with the local community.

Rating at last inspection: This was the first inspection of the service since it registered with the Commission in November 2017.

Why we inspected: This was a scheduled inspection to provide the service with a rating.

Enforcement / Improvement action we have told the provider to take: Please see the ‘action we have told provider to take’ section towards the end of the report.

Full information about CQC’s regulatory response to the more serious concerns found in inspections and appeals is added to reports after any representations and appeals have been concluded.

Follow up: We will request an action plan from the provider detailing how and when they will address the shortfalls found at this inspection. We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

More information is in Detailed Findings below.