We looked at the treatment plans of five patients, both adults and children. We saw that the records contained up to date medical histories, oral assessments, evidence of consent obtained, x-rays, photographs and referral letters to an implant centre and various different hospitals. We saw evidence of written treatment plans detailing the options discussed at the consultation and the associated costs; we saw that each letter gave the patients a breakdown of what would happen at each of the appointments for example one patients treatment would be performed across four visits, and for each visit there was a description of the treatment that was delivered.

We saw that the practice had a dentist who was the decontamination lead with operators who were authorised to operate the decontamination equipment. The practice had a dedicated decontamination room for the decontamination and sterilisation of dental instruments. We observed a nurse demonstrating the decontamination process undertaken to sterilise re-usable dental instruments. We saw plastic boxes of differing colours were available to store clean instruments.

We were told by the registered manager that all staff underwent annual performance reviews where the main achievements of the year would be discussed and improvements and achievements for the following year would be set. One member of staff told us that “they were quite good especially if you need help, they will point you in the right direction.”

People using the clinic said that they were happy with the service provided. They said that they were given enough information about their treatment and the relevant fees.

People said that they found all of the staff to be friendly. One person said that the clinic was 'excellent'. They said that the clinic was clean.