About the service:

Kare Plus Staines & Weybridge provides care and support to young people and adults who are living with a physical disability, frail or living with dementia. At the time of this inspection, 17 people were using the service.

People's experience of using this service:

¿People had an assessment of their care and support needs. People’s views were considered when developing their individual care plans.

¿People were supported in their communities to attend activities of their choice.

¿The provider had safeguarding processes in place and a system to report allegations of abuse.

¿Staff assessed risks to people's health and wellbeing and a risk management plan was put in place to manage these.

¿People who required medicines were supported by staff. Records used for the management of medicines were completed accurately.

¿The registered manager followed the provider’s recruitment processes so only suitable experienced staff were employed.

¿People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

¿ People and their relatives provided staff with feedback about the service. People were happy about the level of care and support they received.

¿People said that staff were compassionate, kind, and provided them with the support they needed in a respectful way while protecting their dignity and privacy.

¿People and their relatives contributed to their assessment and reviews of their care and support needs.

¿People said that the service was well-led and the management team were responsive to any queries they had about their care.

¿The registered manager carried out regular reviews and monitoring of the quality of the service.

¿Staff were complimentary about the registered manager and were happy in their jobs.

Rating at last inspection: This is the first inspection of this service since the registration of the location in February 2018.

Why we inspected: This was a planned scheduled inspection. At this inspection we found the service was rated Good.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.