This inspection took place on 23 June 2017. The provider was given three days’ notice of our inspection. This was so they could arrange for staff and people to be available to talk with us about the service. At the time of our visit, the agency was supporting seven people with a personal care service.

Kare Plus Coventry is a domiciliary care agency which provides personal care and support to people in their own homes. The agency has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This was the first inspection of the agency since it registered with us in 2015.

People told us they felt safe using the service and in the presence of the care staff who entered their homes. They had a consistent group of care staff who arrived on time and stayed the agreed length of time. People told us staff had the right skills and experience to provide them with care and support they required.

Care staff understood how to protect people from abuse and knew to report any concerns to their manager.

People said the staff were friendly and caring in their approach and aimed to provide support in accordance with their preferences. Care plans and risk assessments contained relevant information for staff, to help them provide the personalised care people required.

Staff had access to a range of training and support to enable them to deliver effective care to people. New staff completed a comprehensive induction to the service which included essential training so they could support people safely.

Management staff and care staff understood the principles of the Mental Capacity Act 2005 (MCA), and supported people in line with these principles.

The provider and manager were dedicated to providing high quality care to people. Staff and people found them open, approachable, and responsive. There had been no complaints received about the service. A complaint procedure was available to support people if they wished to raise a concern.

The provider monitored the quality of the service on an ongoing basis through a series of quality checks. People and staff were asked their opinion of the service on a regular basis to help identify any areas needing action to continually improve the service.