Our inspection of Kanssas Home Care Ltd took place on 28 November 2017 and was announced. 48 hours’ notice of the inspection was given because the manager may be out of the office undertaking assessments or providing or reviewing care in people’s homes. We needed to be sure that they would be available when the inspection took place.

Kanssas Home Care Ltd Care is a domiciliary care agency that provides a range of supports to adults living in their own homes. The service is based in the London borough of Haringey. At the time of our inspection the service provided care and support to 27 people.

Kanssas Home Care Ltd is a new service that was registered with The Care Quality Commission on 25 November 2016. At the time of this inspection the service had been operational for five months. This was their first inspection.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People who used the service spoke positively about the care that was provided to them. Staff members also spoke positively about the people who they supported.

People were protected from the risk of abuse. The provider had taken reasonable steps to identify potential areas of concern and prevent abuse from happening. Staff members demonstrated that they understood how to safeguard the people whom they were supporting. Safeguarding training and information was provided to staff.

The service had developed personalised assessments of risks to people. These assessments included guidance for care staff on how to manage identified risks and minimise the likelihood of harm.

Arrangements were in place to ensure that people’s medicines were given safely. Staff members had received training in safe administration of medicines.

Staff recruitment processes were in place to ensure that workers employed by the service were suitable for the work they were undertaking. The provider had checked staff references and criminal records prior to their appointment.

Staffing rotas met the current support needs of people. There was a system for ensuring that care calls were managed and monitored. Staff and people who used the service had access to management support outside of office hours.

Staff members received training to ensure that they had the skills and knowledge they required to undertake their duties, Staff members received regular supervision sessions with a manager.

The service was meeting the requirements of the Mental Capacity Act. Information about people’s capacity to make decisions was included in their care plans. People were asked for their consent to any care or support that was provided.

Staff members spoke positively and respectfully about their approaches to care and the people that they provided care to. People told us that staff were caring and respectful.

People who used the service and staff members spoke positively about its management. They knew what to do if they had a concern or complaint about their care.

A range of processes were in place to monitor the quality of the service such as regular audits of records and spot checks of care practice. Quality assurance and good practice issues were discussed with staff at regular monthly team meetings.