The inspection took place on 2 October 2018 at the office location and was announced. We gave them 24 hours’ notice of our intended inspection to make sure the registered manager or other senior staff would be available to support our inspection. Julee Care Limited is a Domiciliary care agency. It provides personal care to people living in their own homes in the community.

This was the first inspection since the service registered with CQC on 4 December 2015. The service had been dormant during this period and commenced providing a regulated activity in October 2017. At the time of our inspection five people were being supported with a regulated activity of personal care.

Following the inspection, we wrote to the provider to ask the provider to complete an action plan to show what they would do and by when to improve the key questions to at least achieve a rating of good.

The service had a registered manager. 'A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.'

We found that people were not always kept safe. The provider did not have adequate systems and processes in place to ensure risks were effectively assessed and measures put in place to mitigate them. The recruitment process was not robust or consistent.

The provider was unable to demonstrate that staff had received appropriate training and had the skills and abilities to ensure people received effective care. Support arrangements were ineffective.

The service was not consistently caring. People did not always receive care that was kind, compassionate and personalised.

The service was not always responsive to peoples changing needs. There had been no complaints recorded so we could not assess the effectiveness of the policy as it was not current. There was no evidence of feedback from people or that their views were taken into account as a means of improving the service.

The service was not consistently well led. There was a lack of management oversight and the registered manager had not established or embedded systems and processes to manage the overall quality and safety of the service.

We found the provider was not meeting regulations 12,13,17, 18 and 19. You can see what action we told the provider to take at the back of the full version of the report.' Please note that the summary section will be used to populate the CQC website. Providers will be asked to share this section with the people who use their service and the staff that work there.