This inspection took place on 20 June 2017 and was unannounced.

Jubilee Villa Care Home Ltd is registered to provide accommodation with personal care to a maximum of 17 older people. There were 16 people living at the home on the day of our inspection. Some of the people using the service were living with dementia.

A registered manager was in post and was present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider had systems in place to monitor the standard of care provided. Whilst most of these systems were effective, the provider recognised improvement was needed to make sure they were fully effective.

People were supported safely by staff within the home. Staff had received training in how to recognise when people may be at risk of harm or abuse. They knew how to protect people and how to report any concerns they may have about a person's safety. Where risks to people's safety were identified, action was taken by staff to make sure those risks were reduced as far as possible.

People were supported safely by sufficient numbers of staff. People experienced consistent care because they were supported by the same care staff. The provider completed employment and character checks on staff before they started work at the home. This helped to make sure they were suitable to work with people.

People were supported to take their medicines safely and when they needed them. People only received their medicines from staff that were trained to support them.

People were supported by staff who had the skills and knowledge to meet their needs. Staff received training that was relevant to the people they supported and their needs. Staff were supported in their roles to enable them to provide effective care.

People were only supported with their consent. Staff involved people and helped them to make choices and decisions about their care. Staff understood how to protect people's rights if they could not make their own decisions. They worked with relatives and other healthcare professionals to make sure all decisions were made in a person's best interest.

People had enough to eat and drink. People's health needs were met and they were supported to access healthcare services when needed.

People received support from staff who had a caring approach. Staff were polite and friendly and listened to and respected people's wishes. People's dignity and privacy was respected by staff at all times.

People received care and support that responded to their changing needs. People enjoyed the atmosphere of the home and were involved in what happened there.

Staff worked for the benefit of the people they supported. They showed a commitment and enthusiasm in making sure people had good quality care in a safe and friendly environment.