Jubilee House is an inpatient unit situated in Cosham, Portsmouth, and is part of Solent NHS Trust. It has 25 beds in total, and approximately five of these are for people at the end of their life. The unit admits adults aged 18 years and older who are registered with a Portsmouth GP.

During our visit we observed how people were being cared for, we talked with staff, families and patients and reviewed patients' care and treatment records.

Staff were able to describe the systems they used to keep patients and themselves safe. There was clear evidence of swift and appropriate follow-up to issues of concern, and this directly led to improved practice.

We heard that patients' care benefited from multi-disciplinary work. There were sufficient numbers of staff in appropriate posts to deliver a high quality and sustainable service.

All patients and family members we spoke with told us of the high quality of the service they received at or through Jubilee House. They commented on the compassionate and sensitive approach of staff. We heard that patients were treated with dignity and respect, and that staff worked with patients and families to deliver the personalised care they wished to have.

Jubilee House was responsive to the needs of the patients who used the service. There was an excellent multi-disciplinary focus on delivering care effectively and in a timely manner.

The Trust had recently employed two new senior managers for Jubilee House. Staff told us this was proving to be supportive to them and to their unit sister. They told us there was a management focus on quality and governance, and that this translated into a very good service to the people they served. They said they felt encouraged and supported to deliver this service.