This inspection took place on 16 October 2017. The inspection was unannounced. Jubilee House provides accommodation, care and support for up to six people with a learning disability. On the day of our inspection six people were living at the service.

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported to stay safe by staff who understood their responsibilities to protect people from the risk of abuse. People were supported to manage risks to their safety without unnecessary restrictions being placed on their independence and freedom. Medicines were managed safely and people were supported to take medicines they had been prescribed.

People were supported by a sufficient amount of staff who had received training and supervision to fulfil their roles effectively. People were supported to make decisions and had their choices respected by staff. People who lacked the capacity to make certain specific decisions had their rights respected. People were supported to eat and drink enough and to maintain good health.

People were supported by kind and caring staff who were knowledgeable about their needs and preferences. People had the opportunity to be involved in planning and reviewing their care and could be assured their privacy and dignity were respected by staff.

People had access to advocacy services if required and could be assured their independence would be promoted by staff. People had opportunities to pursue their interests and partake in activities of their choosing. People were provided with information about how to make a complaint and felt that concerns they raised were responded to.

People had a say in how the service was run and staff felt supported to make suggestions and received feedback on their performance. The provider maintained oversight of the service by ensuring that quality monitoring systems were in place and effective.