Patients said the dentist explained treatment options to them at the start of treatment. Clinical assessment of patients informed the planning of their dental care and treatment. The treatment plan was discussed with patients.

Patients spoke positively about their experience of the practice. Patient comments included: “Absolutely first class, marvellous care and treatment” and “Excellent staff, most helpful.”

We found the practice was clean and arrangements had been made to reduce the risk of infection. People we spoke with told us the practice was very clean and staff always wore protective clothing when treating them.

Staff received appropriate professional development. A training programme was in place to provide staff with the training and support they needed to maintain their qualifications. People we spoke with told us staff were always polite and respectful and provided a good standard of care.

The practice had a complaints policy and took account of complaints and comments to improve the service. People told us they had been given information about complaints when they first attended the service. People also told us they had no concerns with the quality of care and treatment they received.

Patient survey results suggested high levels of satisfaction with the practice, and there was evidence that patient views and suggestions were sought regularly and considered.