This inspection took place on 3 January 2019. The inspection was announced. We gave the provider 48 hours' notice of our inspection to ensure we could meet with the registered manager. This is the service's first inspection since their registration.

JS Care Agency is a domiciliary care agency. It provides personal care to people living in their own homes in the community. It provides a service to people living with dementia, with a mental health condition, physical disability and sensory impairment, older people, and younger adults.

Not everyone using JS Care Agency receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection, only one person was in receipt of personal care and support.

The person had been receiving personal care for less than a year. This meant that although we were able to carry out an inspection we did not find enough information and evidence about parts of the key questions we ask about services, or the experiences of people using the service, to provide a rating for each of the five questions and an overall rating for the service. We were therefore not able to rate the service against the characteristics for inadequate, requires improvement, good and outstanding ratings at this inspection.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider had systems in place to help ensure people were safeguarded against harm and abuse. The registered manager demonstrated a good understanding of their responsibility in ensuring people's safety by minimising risks associated with their care and support needs, and reporting any safeguarding concerns to the local safeguarding authority and to CQC. There were suitable and sufficient staff in place to meet the person’s needs safely. Staff were knowledgeable about safe infection control practices.

There were systems in place to assess people's needs before they started using the service to ensure they could be met effectively. The provider involved the person and their relatives in the care planning process.

The provider had processes in place to assess people’s capacity. There were systems in place to support people to have maximum choice and control of their lives, and staff were trained in the Mental Capacity Act 2005 to ensure they supported people in the least restrictive way possible.

Staff were provided with regular training and they told us they found the training useful. Staff were provided with regular supervision that enabled them to provide effective care.

The person’s care plan was comprehensive. Staff were given sufficient information on the person’s needs and preferences which enabled them to provide personalised care.

Staff were trained in equality and diversity, and dignity and privacy. The provider encouraged lesbian, gay, bisexual and transgender people to use the service. Staff were knowledgeable about how to provide care without discrimination, and told us they treated people like individuals and met their individualised needs.

The provider had a complaint policy and encouraged the person and their relatives to raise any concerns or complaints.

The provider had quality assurance systems in place to assess, monitor and evaluate the care delivery.