We carried out an announced comprehensive inspection on 19 October 2015 to ask the practice the following key questions: Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

JKS Dental Care is located in the London Borough of Greenwich and provides NHS and private dental services.

The staff structure of the practice comprised of a principal dentist (who is also the owner), receptionist and two dental nurses. The practice was open 9.00 – 5.30pm Monday to Friday.

Facilities within the practice include three treatment rooms, a dedicated decontamination room, an X-ray room and a reception area. At present only one of the surgeries was in use.

The principal dentist is registered with the Care Quality Commission (CQC) as an individual. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

Before the inspection we sent Care Quality Commission (CQC) comment cards to the practice for patients to complete to tell us about their experience of the practice. We received 38 completed cards and spoke with three patients on the day of the inspection. The feedback we recieved provided a positive view of the services the practice provides. All of the patients commented that the quality of care was good. We also spoke with three members of staff .

We carried out an announced comprehensive inspection on 19 October 2015 as part of our planned inspection of all dental practices. The inspection took place over one day and was carried out by a lead inspector and a specialist adviser.

Our key findings were:

• There were effective processes in place to reduce and minimise the risk and spread of infection.
• Patients’ needs were assessed and care was planned in line with best practice guidance such as from the National Institute for Health and Care Excellence (NICE).
• Patients were involved in their care and treatment planning.
• There was appropriate equipment for staff to undertake their duties and equipment was well maintained.
• Patients told us that staff were caring and treated them with dignity and respect.
• There were processes in place for patients to give their comments and feedback about the service including making complaints and compliments.
• Governance arrangements were in place and there was a clear vision for the smooth running of the practice.

There were areas where the provider could make improvements and should:

Review recruitment procedures to ensure accurate, complete and detailed records are maintained for all staff.

People we spoke with told us that they were very happy and satisfied with the service provided by the surgery.

One family we spoke with said that they had been with the surgery for many years and never had any reasons to complain.

People told us that they were treated with respect, staff kept them well informed and they were explained the procedures and the costs before-hand. They said they always found the surgery to be clean whenever they visited.