On the day of our visit the dentist was unable to provide treatment due to an unexpected injury, however he was available to talk to us at the practice. We observed that staff in the practice spoke to people on the telephone and re-scheduled their appointment or referred them to another dentist.

We spoke with seven people who had visited the practice and asked them about their experience of using the service. People told us they were happy with the care and treatment they had received. One person said, ‘I have recommended him to about ten different people over time, that’s the acid test really,’ another person said ‘I used to be nervous but he always makes me feel at ease.’

During our visit we looked at the procedures followed by staff for the assessment and treatment of patients. We also looked at how medication was managed and stored.

During our visit we saw the practice was clean and tidy. Processes were in place to ensure that equipment was safe to use and levels of cleanliness maintained.

The practice had processes in place to monitor people's views about the service offered through patient satisfaction forms. People told us they never had cause to complain about the service they had received. People told us they were satisfied with the service and had recommended it to family and friends.